Front of House 2026
Job Overview
Ferg Foods Limited is currently hiring full-time Front of House team members across its iconic hospitality brands in Queenstown, Otago. This role offers an exciting opportunity to work in a fast-paced environment where customer experience, energy, and teamwork remain top priorities. Since the position involves direct guest interaction, the role suits individuals who enjoy people-focused work and lively surroundings.
About Ferg Foods
Fergburger began in 2001 as a small takeaway spot hidden in an alleyway, yet it quickly gained popularity because of its strong focus on quality food and outstanding customer service. Over time, the brand expanded to include Fergbaker, Mrs Ferg Gelateria, and Ferg’s Bar, making Ferg a must-visit destination for both locals and international tourists. Today, visitors can easily find the stores on Shotover Street, where the business continues to deliver memorable dining experiences.
Role Purpose
The Front of House role focuses on delivering exceptional customer service by placing guests at the centre of every interaction. Team members actively create welcoming experiences, maintain efficient service during busy periods, and contribute to the vibrant atmosphere that defines the Ferg brand. As a result, every shift plays a direct role in maintaining the company’s strong reputation.
Customer Service Responsibilities
Front of House team members greet guests warmly and manage queues efficiently, especially during peak times. In addition, staff take customer orders accurately, deliver food and beverages promptly, and respond to requests in a friendly and timely manner. These responsibilities ensure smooth service flow while keeping customer satisfaction consistently high.
Food and Beverage Duties
The role includes basic food handling tasks, preparation of coffees, juices, and smoothies, and careful presentation of food items. Staff also keep display cabinets clean, organized, and visually appealing throughout the day. Consequently, attention to detail helps maintain both food quality and hygiene standards.
Health, Safety, and Compliance
Front of House staff follow the Food Control Plan at all times while maintaining strict health and safety practices. Moreover, team members actively support a clean and safe work environment by adhering to company policies and established procedures. This approach ensures compliance while protecting both customers and colleagues.
Work Schedule and Availability
This full-time position requires availability across morning, afternoon, and evening shifts on a rotating roster. Since the business operates in a high-demand tourist area, flexibility plays an essential role in meeting operational needs throughout the week.
Skills and Personal Qualities
Successful candidates bring excellent customer service skills, a friendly personality, and a positive can-do attitude. Furthermore, the role suits individuals who enjoy fast-paced environments and remain calm under pressure. Strong communication and teamwork skills also support smooth daily operations.
Workplace Culture
Ferg Foods Limited takes pride in building diverse, inclusive, and fun teams. Staff members work in a supportive environment that values collaboration, positivity, and shared success. As a result, employees often form strong connections while working toward common goals.
Employee Benefits
The company offers attractive benefits, including discounted food tabs, complimentary fruit and bakery items in staff areas, and a flexible roster request system. In addition, employees gain access to career development opportunities, with clear pathways into supervisory and store management roles. Staff parties and welfare initiatives further enhance the overall work experience.
Career Growth Opportunities
Front of House team members receive hands-on experience within a globally recognized hospitality brand. Over time, motivated employees can progress into leadership positions while developing valuable customer service and management skills.
Application Information
Applicants who feel passionate about customer service and thrive in vibrant environments are encouraged to apply online. Candidates should mention their preferred store location, such as Fergburger, Fergbaker, Mrs Ferg, Fergbutcher, or Ferg’s Bar, within their application.