Guest Services Team Member
Employer: The Dreamery Limited
Location: Queenstown, Otago
Employment Type: Full Time
Salary: $25 – $28 per hour
Role Overview
The Dreamery Limited is seeking an enthusiastic and customer-focused Guest Services Team Member to join its front-of-house operations in Queenstown, Otago. This role places you at the centre of the guest experience, where you actively create welcoming, seamless, and memorable interactions for every visitor. As a key point of contact, you ensure guests feel supported, informed, and valued throughout their visit.
About The Dreamery
The Dreamery Limited operates as a brand-new immersive multimedia experience designed to inspire, engage, and entertain guests. The business focuses on innovation, creativity, and high-quality service delivery. Every team member contributes to shaping unforgettable moments, making guest satisfaction a core priority. The company continues to grow and values employees who share a passion for hospitality excellence.
Guest Interaction and Front Desk Service
This role involves greeting guests warmly and presenting a professional first impression. Clear and friendly communication helps guests feel comfortable from the moment they arrive. Active engagement ensures visitors receive timely assistance, accurate information, and a positive experience throughout their stay.
Check-In and Check-Out Support
The position manages check-in and check-out processes efficiently and accurately. Attention to detail ensures smooth transitions while maintaining a welcoming atmosphere. Prompt handling of arrivals and departures helps maintain operational flow and guest satisfaction.
Guest Assistance and Enquiries
Guest requests and questions receive prompt, courteous, and solution-focused responses. Strong problem-solving skills allow issues to be addressed quickly and effectively. A proactive approach ensures guest needs are anticipated whenever possible.
Front Desk Presentation
Maintaining a clean, organised, and professional front desk area forms an essential part of daily responsibilities. A tidy workspace reflects brand standards and supports efficient operations.
Team Collaboration
The role supports fellow guest services team members to ensure consistent service delivery. Collaboration strengthens daily operations and contributes to a positive workplace culture.
Skills and Experience
Previous experience in a guest-facing role within the hospitality or tourism sector supports success in this position. Strong verbal and interpersonal communication skills allow confident interaction with a diverse range of guests. Decision-making ability and adaptability help manage changing situations effectively. Experience using POS systems and related technology supports smooth transactions and accurate record keeping.
Availability and Flexibility
The position requires flexibility to work across a range of shifts, including weekends and public holidays. A flexible approach supports operational needs and ensures consistent guest service.
Personal Attributes
A genuine passion for customer service defines the ideal candidate. A friendly attitude, professional manner, and strong attention to detail contribute to excellent guest experiences. Reliability, initiative, and teamwork further support success in this role.
Workplace Culture and Benefits
The Dreamery Limited fosters a positive, inclusive, and supportive work environment. Team members receive encouragement, respect, and opportunities to contribute ideas. The company values growth, collaboration, and shared success as part of its long-term vision.
Career Opportunity
This role offers the chance to grow alongside an innovative and expanding business. Employees gain valuable hospitality experience while contributing to a unique guest-focused concept.
Application Process
Interested candidates should apply through the advertised platform. Shortlisted applicants may be asked about work eligibility in New Zealand, hospitality experience, POS system familiarity, and notice period availability.